FAQ

Please bring any previous medical records or vaccination history, a list of medications or supplements your pet currently takes, and a stool sample collected within the past 12 hours for parasite screening. If your pet is anxious in the car, a favorite blanket or toy can help them feel more comfortable.

Yes. We accept all major pet insurance providers and can provide the detailed invoices needed for reimbursement claims. We also offer CareCredit and Scratchpay financing for procedures over $500, with interest-free options available for qualifying applicants. Our team can help you apply in the office.

We recommend annual wellness exams for adult dogs and cats, and twice-yearly visits for senior pets (dogs over 7, cats over 11) and pets with chronic conditions. Puppies and kittens need visits every 3-4 weeks until their vaccination series is complete, usually around 16 weeks of age.

Yes. Every member of our veterinary team — doctors, technicians, and client service staff — has completed Fear-Free certification. This means we use low-stress handling techniques, calming pheromones, non-slip surfaces, separate cat and dog waiting areas, and treats and gentle distraction to make every visit as stress-free as possible for your pet.

Dental cleanings are performed under general anesthesia for safety and thoroughness. The procedure includes a complete oral exam, full-mouth digital X-rays, ultrasonic scaling above and below the gumline, polishing, and fluoride treatment. If we find teeth that need extraction, we will call you during the procedure to discuss findings and get your approval before proceeding.

Yes. Paws & Claws provides 24/7 emergency veterinary services. Our emergency team is on-site around the clock, 365 days a year. If your pet is experiencing a medical emergency outside of regular business hours, call our main number at (512) 555-0234 and you will be connected with the on-duty emergency veterinarian immediately.

The ideal timing depends on your pet's species, breed, and size. For most cats and small dogs, we recommend spaying or neutering around 5-6 months of age. For large and giant breed dogs, recent research suggests waiting until growth plates have closed (12-18 months) to reduce orthopedic risks. We will discuss the best timing for your individual pet during a wellness visit.

Absolutely. We encourage owners to stay in the exam room during consultations and physical examinations. For procedures that require sedation or anesthesia, we ask that owners wait in our comfortable lobby or leave a contact number. We will call you as soon as your pet is awake and recovering.